Gift card terms and conditions of use
You can obtain an RSPB Gift Card at any RSPB store nationwide. Your RSPB Gift Card is issued by, and remains the property of RSPB Sales Ltd, The Lodge, Sandy, Bedfordshire SG19 2DL. The Royal Society for the Protection of Birds, Charity registered in England & Wales no 207076 in Scotland no SCO37654
Once activated, your Gift Card can be used for payment in RSPB stores nationwide and online at www.rspbshop.co.uk. Upon presentation of this card, payment for merchandise in full (or part if there is insufficient balance) will be deducted from your current balance. Your new balance will be shown on your receipt every time you make a purchase. This can be used for payment on future purchases; no change will be given.
When buying in store the minimum amount to activate a gift card is £5. The maximum card limit is £250. For online purchases the card values are set amounts. If you have any query regarding the balance on your card you can check your balance at any time online or in any RSPB store nationwide. The Gift Card, once activated cannot be exchanged for cash.
Register your card at www.rspbshop.co.uk to protect your balance in the event of your card being lost, stolen or destroyed. Please treat the card as cash, it is not a credit card, charge card or debit card. If you lose your gift card or if it is stolen you may lose any stored value currently on the card in the same way as if you lost your wallet. RSPB Gift Cards can only be registered at a UK address.
If you have registered your Gift Card through this website, you should report this loss or theft immediately at www.rspbshop.co.uk or by contacting Customer Services on 0345 034 7733 between the hours of 9am and 5.30pm Monday-Friday. RSPB Sales Ltd, at its sole discretion, will replace your Gift Card and transfer any stored value credit onto a new card. Circumstances in which RSPB Sales Ltd may determine, in its sole discretion, that it will not replace your Gift Card include those where it reasonably believes that the notified incident has been caused by your wilful breach of these Terms and Conditions or if there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct.
If RSPB Sales Ltd agrees to replace your Gift Card, a replacement card will be delivered to your registered home address, usually within 5 days of you first notifying RSPB Sales Ltd of the incident. RSPB Sales Ltd reserves the right to charge a replacement card fee for each replacement card in the event that you are issued with more than two replacement cards within any 6 month period.
Your Gift Card balance is valid for an 18 month period from the date of purchase. After 18 months any remaining credit will expire and be donated to the RSPB .
Complaints regarding any element of the service provided by RSPB Sales Ltd should be sent in writing or by email to Customer Services at The RSPB, The Lodge, Sandy, Bedfordshire SG19 2DL or by email to customerfeedback@rspb.org.uk.
The Financial Ombudsman Compensation Service is not applicable to your Gift Card. RSPB Sales Ltd do not offer any other compensation schemes to cover losses claimed in connection with your Gift Card.
If you need assistance, you can contact Customer Services by telephone between the hours of 9am to 5.30pm Monday-Friday, or by e-mail at shopping@rspb.co.uk
If you wish to change any of your details please do so at www.rspbshop.co.uk or alternatively you can contact Customer Services by telephone on 0345 034 7733 between the hours of 9am to 5.30pm Monday-Friday, or by e-mail at shopping@rspb.org.uk
If you register your Gift Card on the RSPB website you will be asked to provide certain personal information, including your name, address and contact details. RSPB Sales Ltd is committed to maintaining the security of your personal information in accordance with the requirements of the Data Protection Act. All reasonable steps are taken to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction. The Privacy Policy will apply whenever you provide us with personal information, and is incorporated by reference into these Terms and Conditions. Except as required by law, or in accordance with these Terms and Conditions and the Privacy Policy, your personal information will not be passed to any other persons without your permission.
RSPB Sales Ltd shall not be liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems. To the extent permitted by law, all conditions or warranties implied by law, statue or otherwise are expressly excluded.
RSPB Sales Ltd reserves the right to amend or waive any provision of these Terms and Conditions from time to time and at any time, or to terminate the RSPB Gift Card program on reasonable notice. The Terms and Conditions applicable to the use of a RSPB Gift Card shall at any time be the terms and conditions published on the RSPB website www.rspbshop.co.uk
These Terms and Conditions are governed by English law.
Visit our gift card site to register and protect your gift card or check your balance.